FAQs
Welcome to the Re-CapRelax FAQs. We’re here to help you find the peace, ease, and answers you’re looking for. Whether you're shopping for the first time or deepening your self-care journey, we want your experience to be smooth, simple, and uplifting.
Ordering & Payment
Q: How do I place an order?
A: Simply browse our collections, choose the items you love, add them to your cart, and proceed to checkout. Follow the easy steps to complete your purchase securely.
Q: What payment methods do you accept?
A: We accept all major credit cards, debit cards, and trusted online payment systems. Your security and privacy are our top priorities.
Q: Can I change or cancel my order after placing it?
A: If you need to modify or cancel your order, please contact us as quickly as possible. If your order hasn’t been processed or shipped yet, we’ll do our best to assist you.
Shipping & Delivery
Q: Do you offer international shipping?
A: We currently ship to selected countries. Shipping options will be visible at checkout. We are working on expanding our delivery network to serve even more self-care enthusiasts worldwide.
Q: When will my order arrive?
A: Orders are processed within 1 to 3 business days. Delivery time depends on your location but usually ranges between 5 to 15 business days once shipped.
Q: How can I track my order?
A: Once your order is shipped, you’ll receive an email with your tracking information, so you can watch your package on its way to you.
Products & Usage
Q: How do I know which product is right for me?
A: Each product page includes detailed descriptions, benefits, and tips for use. If you need personalized guidance, our team is always happy to help you make the perfect choice.
Q: Are your products suitable for all skin types and experience levels?
A: Yes, all of our products are designed to be inclusive, safe, and effective for different skin types, fitness levels, and lifestyles.
Q: How should I maintain my Re-CapRelax products?
A: Maintenance instructions are provided with each product and on their respective pages. Proper care will help you enjoy your self-care tools for years to come.
Returns & Exchanges
Q: What is your return policy?
A: If you’re not completely satisfied with your order, you may return it within 30 days of receipt. Products must be unused and in their original packaging.
Q: How do I start a return or exchange?
A: Contact our customer support team with your order number and reason for return. We’ll guide you through the simple steps to complete the process.
Customer Support
Q: How can I reach your customer service team?
A: You can email us directly through our Contact Us page. Our support team typically replies within 24 to 48 business hours.
Q: What should I do if I have a problem with my order?
A: If anything is wrong with your order, please reach out immediately. We are committed to resolving any issues quickly and making sure you're happy with your experience.
Your Self-Care Journey
Q: I’m new to self-care. Where should I begin?
A: Start simple. Explore our Accessories or Yoga collections to ease into your routine. Even a few minutes a day can create a beautiful difference in your well-being.
Q: Do you provide wellness tips or mindfulness resources?
A: Yes. Follow our blog and social media for regular inspiration, self-care practices, and relaxation techniques designed to support your journey.
Still Have Questions?
We’re always here to support you. If you didn’t find the answer you were looking for, please don’t hesitate to reach out. At Re-CapRelax, your comfort, clarity, and satisfaction are always at the heart of everything we do.